- When concluding a distance selling transaction, consumers generally have a statutory right of revocation, which the provider subsequently informs in accordance with the statutory model. The exceptions to the right of withdrawal are regulated in paragraph
- contains a sample withdrawal form.
You have the right to withdraw from this contract within fourteen days without giving reasons. The revocation period is fourteen days from the date of conclusion of the contract.
To exercise your right of withdrawal, you must inform us by means of a clear statement (eg a letter sent by post, fax, telephone call or e-mail) about your decision to withdraw from this contract. You can use the attached model withdrawal form, which is not required.
In order to maintain the cancellation period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of the cancellation
- If you withdraw from this contract, we shall reimburse you for any payments we have received from you without delay and at the latest within fourteen days from the date on which we received notice of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you; In no case will you be charged for this repayment fees
- The right of withdrawal expires in the case of a contract for the provision of services, even if the entrepreneur has provided the service completely and has only begun to perform the service after the consumer has expressly given his consent and at the same time confirmed his knowledge thereof in that he loses his right of withdrawal upon complete fulfillment of the contract by the entrepreneur. In the case of an off-premises contract, the consumer's consent must be provided on a durable medium.
The right of revocation expires in the case of a contract for the delivery of digital content not on a physical data carrier even if the entrepreneur has started to execute the contract after the consumer has expressly agreed that the contractor will terminate the contract before expiry the cancellation period begins, and has acknowledged his knowledge that he loses his right of withdrawal by agreeing to do so when the contract is executed.
- About the model revocation form the offerer informs after the legal regulation as follows:
Model withdrawal form
(If you want to cancel the contract, then please fill in this form and send it back.)
IVA - Ihr virtueller Assistent GmbH
- I / we (*) hereby revoke the contract concluded by me / us (*)on the purchase of the following services (*) /
- Ordered on ( *) / received on (*)
- name of the consumer (s)
- address of the consumer (s)
- Signature of the consumer (s) (only when notified on paper)
(*) Please delete as appropriate
The revocation can also be explained by phone:
Tel.: +49 - (0)711 - 91 287 837